Access Your Account

Several reasons can prevent successful login:

• Caps Lock enabled: Passwords are case-sensitive. Check your keyboard.
• Incorrect email: Ensure you're using the exact email address registered with your account.
• Browser autofill error: Try typing your password manually rather than using saved credentials.
• Recent password change: If you recently changed your password on another device, use the new one.
• Account locked: Multiple failed attempts trigger temporary lockout for security. Wait 30 minutes or use password recovery.

If none of these apply, initiate password recovery through the "Forgot password?" link.

Account locks occur for several security reasons:

• Multiple failed login attempts: After 5 incorrect password entries, accounts lock temporarily for 30 minutes. This prevents unauthorised access attempts.
• Verification required: New accounts or those with recent activity changes may require identity verification before access is restored. Check your email for verification requests.
• Security flag: Unusual login patterns (new device, different country) can trigger security locks. Contact support with photo ID to verify your identity.
• Self-exclusion: If you've activated cooling-off or self-exclusion, your account remains locked for the specified period.
• Terms violation: Accounts may be suspended if our system detects potential terms breaches. Support will email you with details.

For immediate assistance with locked accounts, contact support with your registered email address and account details.

Follow these steps if the reset email doesn't arrive:

• Check spam/junk folder: Email filters sometimes incorrectly categorise casino emails. Look in all folders.
• Wait 10 minutes: Delivery can occasionally be delayed during high traffic periods.
• Verify email address: Ensure you're entering the exact email registered with your account, including correct spelling and domain.
• Check email server status: Some email providers experience temporary outages. Try again later.
• Whitelist our domain: Add [email protected] to your contacts to prevent future filtering.
• Try alternative recovery: Contact support directly if email recovery continues failing. You'll need to verify your identity with photo ID.

Support typically responds within 24 hours and can manually reset your password after identity verification.

Technical issues preventing login page access:

• Clear browser cache: Outdated cached files can cause loading problems. Clear cache and cookies, then try again.
• Try different browser: Browser-specific issues are common. Test with Chrome, Firefox, or Safari.
• Disable VPN: Some VPN services are blocked for security and licensing compliance. Disable VPN and connect directly.
• Check internet connection: Unstable connections can interrupt page loading. Test other websites to verify connectivity.
• Update browser: Outdated browsers may not support modern security features. Update to the latest version.
• Disable browser extensions: Ad blockers and privacy extensions sometimes interfere with login functionality. Temporarily disable them.
• Try mobile device: If desktop access fails, try logging in via mobile browser or contact support.

If technical issues persist across multiple browsers and devices, the site may be undergoing maintenance. Check back in 30 minutes or contact support for status updates.

If you've forgotten your registered email address:

• Check all email accounts: Search your email accounts for messages from SuperCat Casino, including registration confirmations, deposit receipts, or promotional emails.
• Try common addresses: Attempt login with email addresses you commonly use for online accounts.
• Check payment records: If you've made deposits, your bank or e-wallet statements may show the email address used for transactions.
• Contact support: Support can locate your account using alternative information including full name, date of birth, and payment method details. You'll need to verify your identity with photo ID.

For security reasons, support cannot disclose account email addresses without proper identity verification. Be prepared to provide government-issued ID and potentially answer security questions about your account activity.

SuperCat Casino employs additional security measures for account protection:

• Email verification codes: Some logins require entering a code sent to your registered email. Check spam folders if codes don't arrive within 5 minutes.
• Device recognition: New devices or browsers may require additional verification. Check your email for approval requests.
• SMS verification: If you've provided a mobile number, you may receive SMS codes for high-security actions. Ensure your phone number is current in account settings.
• Time-based codes: If codes expire before you can enter them, request a new code. Codes typically remain valid for 10 minutes.
• Lost access to verification method: Contact support immediately if you've lost access to your registered email or phone. Identity verification with photo ID will be required to update your contact information.

Additional security measures protect your account and funds. Never share verification codes with anyone, including support staff.

Immediate logout after successful login indicates:

• Browser cookies disabled: Login sessions require cookies. Enable cookies in your browser settings for super-cat.uk.
• Private/incognito mode: Private browsing modes don't retain session data. Use normal browsing mode for persistent logins.
• Browser security settings: Overly restrictive security settings can prevent session storage. Adjust settings to allow cookies from our domain.
• Multiple device conflict: Some accounts have single-device restrictions. Logging in elsewhere automatically logs you out from previous sessions.
• Session timeout: Extended inactivity (typically 30 minutes) triggers automatic logout for security. This is normal behaviour.
• Account verification pending: Incomplete KYC verification may restrict account access. Check your email for verification requests and submit required documents.

If logout issues persist after addressing these factors, contact support with your browser type and version for technical assistance.

SuperCat Casino uses email addresses as the primary login identifier:

• Email-based authentication: All accounts log in using the registered email address, not usernames. This ensures unique identification and simplifies password recovery.
• Display username: Your username appears within the casino once logged in but isn't used for authentication.
• Username confusion: If you're trying to use a username from another casino, it won't work here. Always use your registered email address.

Always log in with your complete email address (including @domain.com). If you've forgotten which email you registered with, contact support with your account details for assistance.